Help >> How To Replay Your Recording
This is a detailed explanation of how to use Recordmycall Replay.
It covers the following scenarios:
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Replay your recording from the phone used to make that recording
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Replay menu
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Main menu
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Change recording menu
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Replay your recording from a different phone
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Replay your recording for which the number of the phone used
to make that recording was “Unavailable”
How do I replay a recording?
Dial 0871 220 7677 to connect to Recordmycall Replay.
You will hear the following*:
"Welcome to Recordmycall Replay. Please enter your PIN Code, followed
by Hash. To start again, press Star."
Enter the PIN of the recording you wish to replay, followed by Hash.
Provided that you have entered the correct PIN, you will hear the
following:
"You have <x> new recordings and <y> stored recordings.
<z> recordings will be deleted within the next 24 hours."
The recording you have selected will then be replayed.
*(unless your number is “Unavailable”)
How do I replay a recording over a phone which is not the one used
to make the recording?
Dial 0871 220 7677 to connect to Recordmycall Replay.
You will hear the following*:
"Welcome to Recordmycall Replay. Please enter your PIN Code, followed
by Hash. To start again, press Star."
Press the Hash key only. You will hear the following:
"Please enter your phone number, followed by Hash."
Enter the number of the phone used to make the Recording which you
wish to replay, followed by Hash. You will hear the following:
"Please enter your PIN Code, followed by Hash. To start again,
press Star."
After you have entered the PIN of the Recording which you wish to
replay, followed by Hash, you will hear the following:
"You have <x> new recordings and <y> stored recordings.
<z> recordings will be deleted within the next 24 hours."
The recording you have selected will then be replayed.
*unless your number is “Unavailable”
How do I replay a recording if my number is “Unavailable”?
Dial 0871 220 7677 to connect to Recordmycall Replay.
You will hear the following message:
"Welcome to Recordmycall. Please enter your phone number, followed
by Hash. To start again, press Star. "
Enter the phone number which you dialled when you made the recording,
followed by Hash. You will hear the following:
"Please enter your PIN Code. To start again, press Star."
After you have entered the PIN of the recording you wish to replay,
followed by Hash, you will hear the following:
"You have <x> new recordings and <y> stored recordings.
<z> recordings will be deleted within the next 24 hours."
The recording you have selected will then be replayed.
What are the options available while a recording is being replayed?
while a recording is being replayed, you can select from the following:
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Replay menu |
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Key 1 |
Re-start the replay |
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Key 2 |
Pause or resume |
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Key 4nn# |
Skip back nn seconds and then continue the replay |
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Key 6nn# |
Skip forward nn seconds and then continue the replay |
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Key 8 |
Stop the replay and listen to the Replay options |
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Key 0 |
Stop the replay and go to the Main menu |
| |
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|
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If you press key 0 to go to the Main menu, you
can select from the following: |
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Main menu |
| |
Key 1 |
Replay the recording |
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Key 2 |
Listen to the recording details |
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Key 3 |
Select a different recording |
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Key 5 |
Find out more about Recordmycall |
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Key 8 |
Save the recording for an extra 90 days |
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Key # |
Change the PIN of the recording |
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|
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If you press key 3 at the Main menu to select
a different recording, you can select from the following: |
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Change Call Recording menu |
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Key 0 |
Go to the Main menu |
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Key 1 |
Select the oldest recording |
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Key 2 |
Listen to a summary of stored recordings |
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Key 3 |
Select the most recent recording |
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Key 4 |
Select the previous recording |
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Key 6 |
Select the next recording |
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Key 8 |
Listen to a list of options |
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What should I do if I have a problem replaying a call?
Please send an email to info@recordyourcall.co.uk
giving the following
information:
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Details of the call recording
The date and time when you made the call
The number you called from when you made the recording
The number you called when you made the recording
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The date and time you tried to replay the recording
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A description of the problem
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Any other information that may help us to trace the problem.
