Steven Lowry, Manchester UK.

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Background: Steven called his mobile phone company and entered into a 12 month contract for a new mobile phone with 1000 free minutes and 250 free texts per month. After 12 months Steven realised he hadn't used anything like that number of free minutes his contract gave him, so he decided to ring his mobile provider and see if they could offer a more appropriate package.

However, upon calling them he was told he has signed up for an 18 month contract, and that he could not change the deal unless he paid a contract termination fee. Steven explains:

"I tried to reason with them and explained that I had only agreed to 12 months as I was on a fixed contract in my job and did not know if I would be able to afford the contract after those 12 months.

Fortunately I had used Record Your Call and I embarrassed them by playing back the recording of our arrangement made 12 months ago. They agreed to release me from the deal and I was able to move to another mobile phone company.

The tactics that these companies employ to try and keep you as a customer are despicable, and I love Record Your Call for allowing consumers to fight back and show that we won't accept this type of behaviour!"

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