How much does it cost?
There is no extra cost to you for recording your incoming calls because the cost of calling is
included within the call charges paid by your callers. Full details of call charges for incoming
calls is here.
How do I know when someone is calling me on my Record Your Call Number?
You won't unless you set the drop down box setting for your incoming number called
"Caller Display" to "my incoming number" from it default setting of "callers
number". When someone calls you in future on your incoming number, YOUR incoming number will be
displayed on your phone rather than the persons number(caller ID), allowing you to distinguish were
your calls are coming from.
Will the person who calls me know that the call is being recorded?
When you add an incoming number to your account, there is a setting called "announce" this
by default is turned off, so callers WONT know your recording the call. Turning this on plays a
message at the start of the call (before it rings at your end) telling the caller "this call is
being recorded". See our legal sectionfor more details about this.
How do I get copies of my recordings?
Login and enter your phone number in the panel on page Add Recordings. Select the recordings you want
to copy and then download them. More details are available at
Download copies.
How long can I keep my Record Your Call Number?
For as long as you wish provided that it is dialled at least once every 60 days. If your Record Your
Call Number is not dialled for 60 days, we will contact you by email to let you renew it, which you
need to do within 7 days if you wish to keep it.
How many Record Your Call Numbers can I have?
You can have as many as you like, but if they are not used at least once every 60 days, you will lose
them and the number will be given to someone else.
Can I switch off my Record Your Call Number?
Yes, by logging in, selecting My Numbers and unchecking the Enabled button for the Record Your Call
Number which you want to switch off. You can switch it on again later if you wish.
If I change my phone number can I keep my Record Your Call Number?
Yes, by logging in, selecting My Numbers and changing the Destination to the new phone number.
If I do not know my phone number can I use this service?
Yes but simply remembering the pin number given for each telephone call.
