Any personal information that you provide to Crosby Systems Limited ("Record Your Call")
will be held by us in accordance with the Data Protection Act 1998. Record Your Call is registered
as a Data Controller with the Information Commissioner.
Recordings of telephone calls that you make using the Record Your Call service ("Recordings")
will be stored for 180 days starting on the date on which the Recording is made. Recordings are stored
by Crosby Systems Limited and are kept compressed and in encrypted form on several computer servers located within the European Union (as in accordance with the Data Protection Act 1998).
Record Your Call shall not itself or permit any person (other than a person who enters the applicable phone
number and PIN for a Recording of an Outgoing Call or the email address, password and Record Your Call Number
for a Recording of an Incoming Call) to access or listen to a Recording without your prior consent, unless it
is required to do so by a court of competent jurisdiction or a body with the authority to compel Record Your Call
to do so.
You should be aware that a Recording of an Outgoing Call can be accessed by anyone who enters the correct
phone number and PIN for the Recording. You should keep each PIN secret.
If you make a complaint to Record Your Call about our service, then we will use the details that you provide to us
in order to deal with your complaint. If necessary, we may disclose these details to Otelo (the Office of the
Telecommunications Ombudsman) in order to help to resolve your complaint.
