Any personal information that you provide to Crosby Communications UK Limited ("Record Your Call")
will be held by us in accordance with the Data Protection Act 1998. Record Your Call is registered
as a Data Controller with the Information Commissioner.
Recordings of telephone calls that you make using the Record Your Call service ("Recordings")
will be stored for 60 days starting on the date on which the Recording is made. Recordings are stored
by Crosby Communications, a company which supplies telephony and internet services to Record Your Call.
Record Your Call shall not itself or permit any person (other than a person who enters the applicable phone
number and PIN for a Recording of an Outgoing Call or the email address, password and Record Your Call Number
for a Recording of an Incoming Call) to access or listen to a Recording without your prior consent, unless it
is required to do so by a court of competent jurisdiction or a body with the authority to compel Record Your Call
to do so.
You should be aware that a Recording of an Outgoing Call can be accessed by anyone who enters the correct
phone number and PIN for the Recording. You should keep each PIN secret. You should also be aware that the
default PIN for a Recording of an Outgoing Call is always the last 6 digits of the telephone number to which
the call that is the subject of the Recording was made. It is therefore possible for someone to guess the default
PIN for a Recording of an Outgoing Call. If you are concerned about the security of a Recording, you should
change the PIN for that Recording.
If you make a complaint to Record Your Call about our service, then we will use the details that you provide to us
in order to deal with your complaint. If necessary, we may disclose these details to Otelo (the Office of the
Telecommunications Ombudsman) in order to help to resolve your complaint.
