Any personal information that you provide to Crosby Telecommunications Limited ("Record Your Call") will be held by us in accordance with the Data Protection Act 1998. Record Your Call is registered as a Data Controller with the Information Commissioner.

. Recordings of telephone calls that you make using the Record Your Call service ("Recordings") will be stored for 30 days starting on the date on which the Recording is made.

Recordings are stored by Crosby Communications Limited, a company that supplies telephony and Internet services to Record Your Call. Record Your Call shall not itself or permit any person (other than a person who enters the applicable PIN) to access or listen to a Recording without your prior consent, unless it is required to do so by a court of competent jurisdiction or a body with the authority to compel Record Your Call to do so.

You should be aware that a Recording can be accessed by anyone who enters the correct PIN for the Recording. You should keep each PIN secret. You should also be aware that the default PIN for a Recording is always the last 6 digits of the telephone number to which the call that is the subject of the Recording was made. It is therefore possible for someone to guess the default PIN for a Recording. If you are concerned about the security of a Recording, you should change the PIN for that Recording.

If you make a complaint to Record Your Call about our service, then we will use the details that you provide to us in order to deal with your complaint. If necessary, we may disclose these details to Otelo (the Office of the Telecommunications Ombudsman) in order to help to resolve your complaint.