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Privacy Policy

Record Your Call "RYC" is committed to providing users with an internet experience that respects their privacy. We adhere strictly to the requirements of the UK Data Protection Act 1998. The purpose of this statement is to explain to you how we may use your personal information. By registering as a user of the services provided by Telecoms Cloud Limited or any of its subsidiaries (for example, Record Your Call which is a trading name of Telecoms Cloud Limited) and by using the website, generally you agree to this use.

Our Promises to You

  • We will provide a valid explanation as to why we are obtaining your details before you provide us with them
  • We will not contact you without your consent unless there is information regarding RYC that you need to be aware and informed of
  • We will not collect your personal information or pass it on to an outside third party without your consent, unless we are providing you a refund

What information will you hold about me?

Information that we currently collect from our RYC customers is as follows:

  • Web usage information to develop and improve our website
  • Name, address, e-mail and telephone number and your security information
  • Other data, from time to time, to help us provide you with improved products and services
  • In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser version, cookie details and the website that you visited prior to accessing our site

How will you use the information that you collect?

We use this information to help us better understand your requirements. The main uses of the data are:

  • To process your service requests
  • To enable us to review, develop and improve the products, services, and information we show you online
  • To occasionally carry out market research
  • To send you details of products and services that we think will be of interest to you. If you do not wish to receive such information, please ensure you complete the relevant box provided when contacting us via email from the web site or click on the "unsubscribe" link contained within such emails received from us

Will you disclose information about me to third parties?

We may provide information about you to the following third parties only under certain circumstances, specified below:

  • Company Directors may be required to disclose your personal information by law enforcement agencies
  • RYC subsidiary companies, whose products and services may be of interest to you
  • Your telephone provider or another appropriate third party in order to validate your claim if you have requested a refund
  • Phone Pay Plus for regulatory purposes
  • We may use aggregate information and statistics for the purposes of monitoring web site usage in order to help us develop the web site and our service and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual

How do you protect my data?

All of your personal data is encrypted using 256-bit Advanced Encryption Standard (AES-256) on our private cloud, stored in the European Union at our data centre facilities. None of our staff have access to your personal data.

PIN (Personal Identification Number)

Record Your Call shall not itself or permit any person (other than a person who enters the correct PIN) to access or listen to a Recording without your prior consent, unless it is required to do so by a court of competent jurisdiction or a body with the authority to compel RYC to do so.

Any personal information that you provide to Telecoms Cloud Limited ("Record Your Call") will be held by us in accordance with the Data Protection Act 1998. Record Your Call is registered as a Data Controller with the Information Commissioner.

Recordings of telephone calls that you make using the Record Your Call service ("Recordings") will be stored for six (6) months starting on the date on which the Recording is made. Recordings are stored by Telecoms Cloud Limited and are kept compressed and in encrypted form on several computer servers located within the European Union (as in accordance with the Data Protection Act 1998).

Record Your Call shall not itself or permit any person (other than a person who enters the applicable phone number and PIN for a Recording of an Outgoing Call or the email address, password and Record Your Call Number for a Recording of an Incoming Call) to access or listen to a Recording without your prior consent, unless it is required to do so by a court of competent jurisdiction or a body with the authority to compel Record Your Call to do so.

You should be aware that a Recording of an Outgoing Call can be accessed by anyone who enters the correct phone number and PIN for the Recording. You should keep each PIN secret.

You use cookies but what exactly are they?

Cookies are small pieces of information stored by your internet browser on to your computer's hard drive. Like most website providers, RYC uses cookies to enable us to make a link between you and the information you have provided to our web site and therefore provide you with personalised content so that we can give you a better experience when you return. Most web browsers automatically accept cookies, although you can choose not to. If you disable cookies from your browser you will not be able to login to this web site.

How we use cookies

We use cookies for several purposes, as explained in this chart:

Cookie Type Purpose
Essential Operational These cookies are necessary to allow us to operate the services provided by Telecoms Cloud Limited as you have requested. For example, they let us recognise what type of subscriber you are and then provide you with services accordingly.
Performance/Analytics We use these cookies to analyse how services by Telecoms Cloud Limited are accessed, used or are performing. We use this information to maintain, operate and continually improve the services offered by Telecoms Cloud Limited. We may also obtain information from our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters' effectiveness and helps us ensure that we are delivering information that you find interesting.
Functional These cookies allow us operate certain functions of services provided by Telecoms Cloud Limited in line with the choices you make. These cookies mean that when you continue to use or come back to the Telecoms Cloud Limited services, we can provide you with them as you have asked for them to be provided, such as knowing your username, remembering how you have customised our services and loading previously saved recordings and faxes to your account.
Targeting/advertising We use these cookies to serve you with advertisements that may be relevant to you and your interests. The information may also be used for frequency capping purposes and to help us regulate the advertisements you receive and measure their effectiveness.
Third Party We may allow our business partners to use cookies on the Telecoms Cloud Limited service for the same purposes identified above. We may also use service providers acting on our behalf to use cookies for the purposes identified above.
Telecoms Cloud Limited Ads We work with web publishers, advertising networks and service providers to deliver Telecoms Cloud Limited ads on other web sites. Cookies may be used to serve you with advertisements that may be relevant to you and your interests on other web sites and to regulate the advertisements you receive and measure their effectiveness.

Manage your preferences

Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse cookies, or delete certain cookies. Generally you should also be able to manage similar technologies in the same way that you manage cookies - using your browser's preferences. The following links show how to adjust the browser settings of commonly used browsers:


Please note that if you choose to block cookies, this may impair or prevent due functioning of Telecoms Cloud Limited services.

One of the third party services we use to track activity related to the Service, e.g. by placing cookies is Google Analytics. If you don't want any information to be collected and used by Google Analytics you can install an opt-out in your web browser.

More information on cookies

For more information about the use of cookies and how to block them, visit www.allaboutcookies.org, www.youronlinechoices.eu (Europe) or www.aboutads.info/choices (United States). If you have any questions or comments about our use of cookies, please contact us at support@recordyourcall.co.uk or through our contact page.

Can I have access to the information that you hold on me?

In order to obtain a copy of all of your personal information held by Telecoms Cloud Limited or any of its subsidiaries, you will need to pay an administrative fee of £10.00+VAT. Once this has been received, you will receive your copy of your personal details within 20 calendar days. If, after reviewing your personal information, you find that some of it is incorrect, please notify us, contacting us using the details on the contact page.

What happens if I use a link from this site to another site?

Please be aware that our site may provide access to other web sites by linking to them. We are not responsible for the data policies, content or security of these linked web sites.

How do I contact you?

Please contact us using the details on the contact page.

If you have a fault to report or any technical concerns regarding this site, please contact our support department.

If you make a complaint to Record Your Call about our service, then we will use the details that you provide to us in order to deal with your complaint. If necessary, we may disclose these details to Otelo (the Office of the Telecommunications Ombudsman) in order to help to resolve your complaint.